FREE Shipping & Handling, including packing, warehouse, distribution, order handling and processing costs. Item will be shipped to winning buyers by Hong Kong e-Express or Air Registered Mail within 24 hours upon receiving the payment.
The delivery time usually takes 7-15 work days (max 4 weeks), depending which country & location. Buyers are responsible for additional COD charges, VAT, Customs fees, and import duty (if any).
Please understand we are covering many other costs besides actual shipping cost, such as stock fees, human resources, payment fees, Aliexpress final value fees, listing fees, insurance fees, packaging material fees, handling fees and ect. Please give us high rates on your feedbacks so our business can continue.
Returns are accepted within 30 days of delivery date and item must be in original new condition, not worn or altered in any way. Otherwise deal is final.
We pay for return, replacement or exchange shipping if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective. If there are no above problems with the item and buyers still would like to return it, the shipping cost should be paid by buyers.
We support the following payment methods. All payments made on AliExpress are processed by Alipay.
Customer satisfaction is our top goal. All products are quality checked. They are new and in good condition when shipped to our customers. If product is defective or damage upon arrival, or wrong product shipped, please contact us immediately.
Please contact us first if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.
We appreciate your Postive Feedback, and will do the same in return. DO NOT leave negative feedback without first communication with us. Please allow max 2 business days for us to response.
Q: What is 925 Sterling Silver?
A: Pure silver is an extremely soft material, and therefore the internationally accepted formula to create 925 Sterling Silver is a combination of 92.5% fine silver and 7.5% copper. Sterling silver offers the hardness and tolerance necessary so that jewelers can work with.
Q: Are all the items on your store 925 Sterling Silver?
A: Yes, all of our items are 925 Solid Sterling Silver, no substitute.
Q: Are all your items stamped 925?
A: Yes, all our items are stamped 925.
Q: Are all the gemstones used in your jewelries are natural gemstones?
A: We guarantee all our stones used in our jewelries are natural genuine gemstones.
Q: Do you ship to all countries?
A: We ship goods worldwide.
Q: How are the orders shipped and how long will it take for my order to arrive?
A: Goods are shipped via e-Express(or Registered AirMail) from Hong Kong. Normally it takes 7 to 15 working days(max 4 weeks) for mail items to reach recipients (subject to flight availability and customs clearance and aviation security check, atrocious weather, heavy mailing handing in post office or some special public holiday etc.). Mail items will be treated as priority mail in the destinations, speeding up mail processing.
e-Express Service cover below country: United States,Canada,Brazil,Great Britain,France,Germany,Netherlands,Switzerland,Spain,Russia,Norway,Sweden,Denmark,Israel,Japan,South Korea,Macao,Vietnam ,Cambodia, Thailand , Malaysia, Singapore, Philippines,Indonesia, Australia and New Zealand.
Q: How can I track my shipment after it's shipped out?
A: Provide end-to-end online tracking of mail items starting from the completion of preparation at EC-Ship Online Platform(http://www.hongkongpost.hk/en/mail_tracking/index.html or https://www.17track.net/en ) to last mile delivery at destination.
Q:How come the item I have received is smaller than what is shown in the picture?
A:We enlarged picture of our jewelry, customer can have a better view on the jewelry design and stone shape, and pattern. We do provide size and weight for all our jewelry, please read it carefully.
Q:Why is the stone color little different from the picture?
A:All jewelry photos are taken by professional photographers. They use many photo equipment, like Flash, Day Light and etc. Some of the stone color might have effected a little. (Example: An amethyst stone is dark purple color, under the flash and lights it might affect the color a little and it shows little light purple instead of dark purple.) If you bring the jewelry outside under the sunshine you will see the same piece showing under the day light.
Q:Do you offer free ring resizing?
A:Sorry, we do not resize or customize the items we have for sale. You can always bring to your local jeweler and they can help you to resize it. But if rings get damaged during resizing we are not responsible for it.
Q:What is Two Tone style?
A:Two Tone style is one of the most popular designs in store. It was made out of combination metals (silver color metal is sterling silver, golden color is brass, and copper color is bronze).
Q:What happen I feel the jewelry I received is not 925 sterling silver, what can I do?
A:All jewelry we have tested before we list them up in our store. We strongly recommend you to take it to a local jewelry shop and have it test before you contact us. It will be guaranteed genuine silver, if some reason test failed please have local jeweler provide follow list information (how many piece have been tested, stone on the jewelry, total width and length of the piece, total weight of the jewelry, was it pendant, ring, earrings, bracelet, or necklace) Please get all these information and mail us.
Q:Item show on the picture, is that what exactly the same item I will receive?
A:Yes, what you see in the picture is what actual item you going to receive.
Q: Why some stone has crack on it?
A: Some stone has nature crack inside or outside the stone which was caused by earthquake or pushed by stratum during the forming period.